Privacy Policy – Totes Aura

Effective Date: December 15, 2024

At Totes Aura, your privacy is not just a priority — it’s our commitment. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse or shop at totesaura.com. By using our website, you consent to the practices described below.

1. Information We Collect

We collect personal and technical information to serve you better:

  • Personal Details: Full name, address, phone number, and email — collected when placing an order, creating an account, or contacting support.

  • Payment Information: Handled securely via third-party processors (e.g., PayPal). We do not store your full credit or debit card numbers.

  • Technical Data: Includes IP address, browser type, device info, and on-site behavior (collected through cookies and analytics tools).

  • Customer Support Records: Any communication via email or messaging is stored to improve support and track order history.

2. How We Use Your Information

We use your information to:

  • Process your orders and manage deliveries

  • Communicate order updates or promotional offers (with your consent)

  • Enhance your shopping experience on our website

  • Detect and prevent fraudulent activities

  • Improve site performance and customer service

3. Data Sharing

We may share your information with trusted service providers who assist us in:

  • Processing payments (e.g., PayPal)

  • Shipping orders

  • Hosting and analyzing our website

We never sell or rent your personal data. Information may be disclosed only when legally required (e.g., to comply with U.S. law).

4. Data Protection

We apply several layers of security to protect your information:

  • SSL encryption on all transactions

  • Secure data servers with restricted access

  • Compliance with PCI-DSS for payment handling

  • Monitoring and updates to ensure site security

5. Data Retention

We retain your data as long as needed for:

  • Completing purchases and fulfilling services

  • Complying with tax and legal obligations

  • Preventing fraud or future disputes

You may request deletion of your data unless we are legally required to keep it.

6. Cookies

Cookies are small data files used to:

  • Store your preferences

  • Remember cart items

  • Analyze website performance

  • Show relevant content or ads

You may disable cookies in your browser, though it may affect how the site functions.

7. Your Rights

You have the right to:

  • Access or update your personal info

  • Unsubscribe from promotional emails

  • Request deletion of your account

For any of these, contact us at [email protected].

8. Changes to This Policy

We may update this policy to reflect changes in law, technology, or our services. When we do, we’ll update the date at the top and post the revised version on this page.

Continued use of our website after changes means you accept the new version.

9. Contact Us

If you have questions about this policy or how we handle your data, please get in touch:

Totes Aura – BRIGHTVIEW LANDSCAPING INC
📍 503 N 10th Ave, Arcadia, FL 34266
📧 Email: [email protected]
📞 Phone: +1 (863) 444-0313

🕒 Hours:
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday: 10:00 AM – 4:00 PM (ET)